Do you have the email with the activation code? If so, enter the code and then your username or email address. Click "Activate" and you will be taken to a screen where you must create a new password.
Activation codes are valid for one week and are sent by email. See the Forgot Login
page for details.
For additional assistance, please contact a Consumer Services Representative at 319-377-1587 or toll free at 1-800-332-5420.